Shipping and Returns
Topp Line Kids ("we" and "us") is the operator of (https://www.topplinekids.com)("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Return Due To Change Of Mind
Topp Line Kids will happily accept returns due to change of mind as long as a
request to return is received by us within 7 days of receipt of item and are
returned to us in original packaging, unused and in resellable condition. A return label will be emailed at customer's expense upon approval of return. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Topp Line Kids) will refund the value of the goods returned but will NOT refund
the value of any shipping paid.
Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
Same Day Shipping
If eligible, orders placed before 3 PM - CDT (UTC-05) will be dispatched the same day, otherwise, within the next business day. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
P.O. Box Shipping
Topp Line Kids will ship to P.O. box addresses using postal services only. We
are unable to offer couriers services to these locations.
Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
Duties & Taxes
Sales tax has already been applied to the price of the goods as displayed on the
Import Duties & Taxes
For international shipments, import duties & taxes may be required to be paid.
Topp Line Kids pre-calculate these costs and display them at checkout and give
customers the choice of pre-paying these duties and taxes, or choosing to pay
them seperately upon arrival in your destination country. Topp Line Kids
encourage customers to pre-pay duties and taxes as pre-paying these will
facilitate a faster delivery time as they will be less likely to be subject to
delays at customs at their destination country.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Topp Line Kids at the customers expense,
and the customer will receive a refund for the value of goods paid, minus the
cost of the return shipping. The cost of the initial shipping will not be
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
For all customer service enquiries, please email us at firstname.lastname@example.org