FAQs

• What is the return policy?

Topp Line Kids will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are
returned to us in original packaging, unused and in resellable condition. A return label will be emailed at customer's expense upon approval of return. Once returns are received and accepted, refunds will  be processed to store credit for a future purchase.

• What are the shipping options?

Topp Line Kids partners with multiple major couriers such as USPS, UPS, Fedex, and DHL. At checkout, the best courier shipping options will be offered based on weight, location, and price.

• When will I receive my order?

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. Domestic shipments are generally 2-7 days. International shipments range from 5-30 days.

• What do I do if I never received my order?

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

• What do I do if I received a defective order?

If the order you received is incorrect or has been damaged in transit, please contact us immediately at support@topplinekids.com with your order #, full name and photos of receipt and items or damaged items. 

• How do I make changes to an order I’ve already placed?

Changes can be made to an order anytime BEFORE order has been dispatched. Please email us at sales@topplinekids.com with your order #, full name, and requested changes.

We are also able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

• What can't be returned?

All sale or clearance items are FINAL SALE.

• How do I contact your company if my question isn’t answered here?

If you couldn't find the answer to your question, please email us at support@topplinekids.com.